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Return Policy

All return/refund requests must be made within 10 business days of the receipt of your order (determined by tracking information). Your return must be authorized in advance. To initiate a return, sign into your account and submit an RMA request. For health and health and safety reasons, we only accepts returns of non-edible items. Refunds for returns exclude original shipping costs. The customer is responsible for the return shipping costs.

Pre-approved returns may be mailed to:

Grandpa Joe's Candy Shop
Attn: Online Returns
2124 Penn Ave
Pittsburgh, PA 15222