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Shipping and Warm Weather Policies

We will ship your order as quickly as possible.  This is usually within 1-2 days, and we will contact you if it is going to be much longer than that.  You will automatically receive an email from us once your order ships.


Need your order by a certain date? Call or email us and we will let you know if it is possible. 412-499-3700
NOTE: Rushed orders may include higher shipping rates than what you are seeing on the site.

NOTE: GrandpaJoesCandy.com does not provide refunds for melted candy, so please use your judgment when choosing the type of candy you are buying during the warm weather months. We do offer cold packs for purchase that can be included with your order. 


GrandpaJoesCandy.com does not currently ship outside of the US.  If you wish to place an international order, please contact us and we will get you a shipping quote.


Orders under 13 ounces ship via First Class Mail.  Orders over 13 ounces ship via Priority Mail.  Very heavy orders may ship via Parcel Post or UPS.



WARM WEATHER SHIPPING POLICY



When the weather is warm, we strongly suggest adding a cold pack (or two for larger orders) to your cart, especially when your order contains chocolate, taffy, jelly and gummy candy. We also recommend shipping your order to an address where someone can accept it right away. If no one is there to accept the package, we suggest leaving a note telling the driver/postal worker not to leave it in the sun.
 
 
IMPORTANT: Buying the cold packs does not imply a guarantee that your candy will not melt. Please use your judgement when ordering candy since we cannot provide a refund or credit for melted candy.